faq.nexxiot.comFAQ - Nexxiot

Frequently Asked Questions Assets How do I find a specific asset? There are multiple ways to find a specific asset: You can use the search bar in the Dashboard, Explore, or Devices page to find the assets by their name. To get more information on the asset, click on the asset name. On the Asset tab, you can see on the map where your asset currently is located. Under Status (1), you can find the information of the Globehopper, like the position/events/ paired sensors and mileage Under Events (1), you can find the events you have set with triggers Under Asset Data (1), you can set and find metadata Under Documents (1), you can upload files and look into uploaded files (here you can find the pictures of the mounted device on the asset) Under Reports (1), you can find pre-defined reports for your account Under Manage Asset (1), you can find your asset name, the type of your asset (which you can change here, device pairing, and delete the asset Under Position (2), you can find the start and end position of your chosen time Under Events (2), you can find events of your asset Under Sensors (2), you can find the connected sensors How can I find the location of an asset? You can use the search bar in the Dashboard, Explore, or Devices page to find the assets by their name. To get more information on the asset, click on the asset name. On the asset page, you can see on the map where your asset currently is located. Where can I see where the asset was on a specific day? Option 1: Navigate to the Explore (1) page Write the name of the asset in the search bar (2); t he asset column (3) will be shown directly under the search bar Click on the name (4) or DETAILS (5) In the new asset window on the map, you will find the location of your asset (1) Use the date field (2) to select the date range you are looking for (3) The map will now reflect where your asset was during your selected date range Option 2: Navigate to the Dashboard (1) page. Search for the asset by name using the search bar (2). Click on the asset on the map (3). In the new asset window on the map, you will find the location of your asset (1). Use the date field (2) to select the date range you are looking for (3); the map will now reflect where your asset was during your selected date range. What does moving and stationary mean? An asset’s motion status is based on the last message that the device sent. If the asset is moving, it will be labeled as moving and if an asset is not moving, it will appear as stationary on Nexxiot Connect Intelligent Cloud. If an asset is moving, the device sends a message every 5 minutes and if stationary, the device will send a message every 12 hours to optimize battery usage. Where can I see if the asset is moving or stationary? Option 1: Navigate to the Explore (1) page In the list of your assets under MOTION STATUS (2) you can see if the asset is moving or standing Here you can filter (3) for Motion Status (4) Click on APPLY (5) Option 2: Navigate to the Dashboard (1) page Your asset(s) will be shown on the map. The color of the item indicates the motion status; the green item means moving” and grey means standing” In the pop-up box above the item, you can also see the motion status (2) Where can I see the mileage traveled by an asset? Navigate to the Explore (1) page Use the search bar (2) to find the asset you are looking for Click on the name of your asset (3) or click on DETAILS (4) On the bottom right of the map (1) you can see the mileage and route traveled by your asset How is the mileage calculated for an asset? The calculation of the mileage is based on the geolocation messages sent by the asset. As geolocation messages may be sent with some degree of inaccuracy, our proprietary map-matching software will carefully find the correct route or track the asset effectively took, hence allowing to extract mileage for each segment (i.e. in-between two geolocation points). Why is the device not sending any information? The asset on which the device is mounted may be in an area with poor cellular connection or the signal from the device might be obstructed by surrounding obstacles (e.g. other wagons or containers). If the device is not sending any information for longer than 48 hours, please get in touch with us via support@ null nexxiot.com for assistance and, if available, provide additional information on the location and movement status of the asset. How can I change the asset name? Navigate to the Explore (1) page Browse the list of assets or use the search bar (2) at the top of the table to find assets by their name Click on the asset name (3) or DETAILS (4) Under Manage Asset (1) you can change the name of the asset In the field asset name (2), you can change the name by clicking on EDIT How is the speed of an asset determined? The asset speed is calculated for each segment ( i.e., between two geolocation points or two intervals) as an average. By knowing both the distance traveled and the duration of the trip, we derive the asset’s speed. What is the local date and time indicated as "local"? When you look at your asset, there are two dates and times indicated. Local represents the date and time using the asset’s physical location’s time zone. The second line indicates the user’s current date and time. How can I create an asset without a device? To create an asset without a device, navigate to the Explore page (1) Click on +CREATE ASSET (2) The Create Asset box will pop up and here you will enter your asset name in the Asset Name (1) field. Next, in the Asset Type (2) select your asset type. Click CREATE (3) to save the asset. Your asset will now appear in the Explore list; when searching for your asset, filter by not digitized”. How can I find a non-digitized asset? Navigate to the Explore (1) page and filter (2) for Not digitized” (3). Click on APPLY (4) and you can find the not digitized assets in the list (5) on the Explore page. How can I pair a device with my asset in Connect Intelligent Cloud? To pair a device with your asset, you first need to navigate to the Explore (1) page and click on + CREATE ASSET”. T he Create asset box will pop up . Please follow these steps: In the field Asset Name (1) , write the name of your asset down. In the field Asset Type (2), se lect the type of asset. Click the checkbox on the right side of the field, Pair asset to the device (3). Either find and select your de v ice in the Select D evice (3) dropdown menu or enter the device ID in Enter D evice ID (4). Click on C REATE (5) and now the asset paired with your chosen device can be found on the Explore page . (IMPORTANT: Do not forget to upload pictures after you have set a device on the Connect Intelligent Cloud) Why can I not pair a device with my asset in Connect Intelligent Cloud? It is likely that your user does not have permission to pair devices. Please get in touch with us via support@ null nexxiot.com for assistance. How can I unpair a device from an asset in Connect Intelligent Cloud? Option 1: Navigate to the Explore (1) page Type the asset name in the search bar (2) The asset column will be shown directly under the search bar (3) Click on the name (4) or DETAILS (5) Please follow these steps on the Asset Configuration page. Click on the Manage Asset (1) tab Click on UNPAIR DEVICE (2) You will be asked if you would like to proceed with unpairing the device in a pop-up window. Click on UNPAIR Option 2: Navigate to the Dashboard (1) page Type the asset name in the search bar (2) Click on the asset shown on the map (3) Please follow these steps on the Asset Configuration page. Click on Manage Asset (1) tab Click on UNPAIR DEVICE (2) Option 3: Open the Nexxiot Pairing App on your Android smartphone. Click on MORE OPTIONS Click on UNPAIR DEVICE Choose your type of asset Follow the process shown on the app How can I delete an asset? Navigate to the Explore page Search for the asset name The asset column will be shown directly under the search bar Click on the...